The player seems to have a problem with a casino bonus.
Win Unique Casino - Player is complaining about bonuses.
Amount: ??
Win Unique Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Win Unique Casino has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 years ago
Public
Public
5 years ago
Translation
In the past I have made some winnings in your casino unfortunately now because of the numerous losses I am repeatedly told that the system is blocked which does not allow to receive any free coupon wrapped and success that I was assigned a voucher of only 20 euros or 40 ma I noticed that a figure so poor does not even allow you to stay in the game also the figure itself does not allow you to win anything I am very disappointed in recent times I have the impression of having no chance of winning anything just for the word said my system does not allow either free vouchers or simply the system is blocked. I hope to receive from you a proposal or evaluation and a positive change for me. I hope to receive a call to the following number from your consultant. Yours faithfully. Caterina Campo.
Automatic translation:
Public
Public
5 years ago
Dear Caterina,
Thank you for submitting your complaint through our website. We are sorry to hear about your negative experience, but I am not sure if I understand your problemcorrectly. Are you blocked from receiving bonuses or are your complaining about limited winnings? The casino cannot influence the RTP of the games. We attach a link to how slots work: https://casinoguru-it.com/slot-machine-strategie
If you wish to receive some special bonus from Casino Guru, please be informed that we are not a casino and we are not able to offer special bonuses in the name of Unique Casino without their permission. If you feel you should receive a compensation in form of a bonus, I recommend you to contact Unique Casino support.
Best regards,
Kristina
Public
Public
5 years ago
Translation
Dear user I have just read your message several times I turned to the managers of the Unique casino but I am told that due to my winnings in the past my system is blocked or rather the system does not allow it to assign me free bonuses you can do yourself something to solve the problem?
Edited
Automatic translation:
Public
Public
5 years ago
Dear Caterina,
I am very sorry, but I cannot help you more with your problem. Unique Casino has the right to refuse to give you bonus. If you are interested in bonuses, I would recommend you to try another casino, for example:
https://casino.guru/Leo-Vegas-Casino-IT-review
https://casino.guru/Unibet-Casino-IT-review
https://casino.guru/888-Casino-IT-review
I am closing this complaint as 'rejected'.
Best regards,
Kristina
