Win Unique Casino - Player is complaining about a problem with the withdrawal and unprofessional customer support.

varie perdite di tempo ,aspetto che mi venga messo in conto il mio prelievo e prendono tempo,servizio assistenza un disastro ,ti rispondono sempre quello e di soldi neanche l'ombra .ti domandano mille documenti e non risolvono niente,non capiscono l'italiano ,il numero assistenza e una bidonata squilla ma non risponde mai nessuno ,oggi 11/10/2019 LA CHAT ASSISTENZA E BLOCCATA.non professionale .e di soldi nada,casino con sede a curacacao immaginatevi

Dear Sergio,

Thank you very much for submitting your complaint through our website. We are very sorry to hear about the problem with contacting the Unique Casino support. I tried to contact their live chat support. I tested their response time, professional approach and reactions to many questions, and it went without any problems. I received an answer to each question right away and the representative went straight to the point.

I found out that one of the reasons you are experiencing problems with your withdrawal could be that your account is not verified. Did you send all document for verification required by the casino? 

Verification of your documents can take a few business days to process, which is not unusual, especially if you requested a withdrawal for the first time. Is this your first withdrawal at this casino?

Best regards, 

Kristina

Dear Sergio,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.