The player from Germany had submitted a withdrawal request 13 months ago and had been waiting for a month for the funds to be processed. The Complaints Team had attempted to gather more information from the player but ultimately closed the complaint due to a lack of response.
RoboCat Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
RoboCat Casino
Safety Index:Above averageCase summary
Discussion
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9 months ago
I am waiting very long 1 month for my withdrawel. I didnt received it yet
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9 months ago
Dear Luwaa10,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Translation
Yes, I have already made successful withdrawals. My account does not need to be verified, and I have not claimed any bonuses.
Automatic translation:
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9 months ago
Thank you for your reply, Luwaa10. Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
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8 months ago
Dear Luwaa10,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
