The player from North Rhine-Westphalia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.
Win MaChance Casino - Player’s winnings haven’t been received yet.
Amount: €1,500
Win MaChance Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Win MaChance Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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2 years ago
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Hello, I have emailed my documents 5 times. They always remain in the queue and are not accepted. According to the casino MA CHANCE, I went into No account, tried to enter my documents as requested, after calling select and I pressed, the system shuts down
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2 years ago
Dear E.Beccard,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
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My question, do I still have a chance of my winnings of 1500 euros being paid out? Strange, 15 euros were debited from my account but I don't know where to go.Eitel B***
Edited by a Casino Guru admin
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2 years ago
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I keep getting asked to send new pictures, even though I was emailed this morning that everything would be okay and that the check for the payout is running. VAIN
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2 years ago
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Now driver's license photos were requested again and now the last 5 days. How to delay a payout E.Beccard
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2 years ago
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Unfortunately I haven't heard from you. I have sent all the documents again and again, but now I can't anymore!! Thank you for my patience, but I don't see any chance of a payment. For me, 1584 euros is a lot of money, but I no longer believe in Eitel Beccard winnings being paid out
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2 years ago
Thank you for your reply, E.Beccard. Could you please advise which documents have you already provided? Has the casino informed you what specifically seems to be the issue with the verification? Have you provided all the required documents as soon as possible and in the correct format?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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2 years ago
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I have responded to all requests and, after verification, I was promised a payout. Nothing is happening and now it's already the 3 week. Vain
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2 years ago
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Now the demands for the re-transmission of my documents are coming again. This is now 3 weeks. Please TRY to end this unjust treatment It only serves to prevent my winnings from being paid out
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2 years ago
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Hello for 3 weeks I've been asking you for help. Why do you leave me alone? Vain
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2 years ago
Thank you very much E.Beccard for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
Hello E.Beccard,
I will assist you with the complaint from now on. I went over the details of the case and I will do my best to help you. I would like to invite the representatives of MaChance Casino to join the conversation in order to help us resolve the issue of delayed withdrawal.
MaChance Casino,
Could you explain what is causing the delay in the verification of E.Beccard's documents? When can he expect the withdrawal to be complete?
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2 years ago
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Thanks. Written to me yesterday, we are pleased to inform you that your documents have arrived complete and that I would have to wait 3 to 4 days. It finally worked for me and the casino after 4 weeks, today all the documents are requested again!! What more do you want from me? I can't take it anymore. VAIN
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2 years ago
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Hello I send requested photos every day, which are also confirmed, anyway then again rejected and. I requested the same documents over and over again. I won't answer any more now because I can't manage to meet the ever new demands. Please help me now because I'm missing 1485 euros.Eitel.
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
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Thank you, I solved it by myself, the profit is paid E.Beccard
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2 years ago
Thanks for the update, E.Beccard.
I am glad you were able to verify your account and withdraw your winnings! Thanks for letting us know. As the issue has been resolved, we will now close the complaint as 'resolved' in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
