The player from Finland is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.
Wildz Casino - Player’s struggling to complete the account verification.
Amount: €800.25
Wildz Casino
Safety Index:HighSafety Index
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8.9
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
Wildz Casino asks you to confirm the transfer of my deposit from the service.
The casino's money transfers on the service will only show up as a deposit I made through euteller.
In addition, the casino was told that I would have done 3.12. deposit, but such a deposit does not appear in their money transfer service to myself but such is what they reportedly see there.
I myself don’t even have a transfer service enabled, and there’s no possibility of abuse because my phone and bank ID have been stored. Second, to use a migration service, you need both to be able to link an account to use it.
All deposits I make to the service are made through euteller as well as withdrawals. There have been no problems using the service before. Screenshots and receipts of all deposits made to them this month have now been sent.
Automatic translation:
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3 years ago
Dear Rauli,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.
Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
The matter has been resolved with wildz.
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rauli, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
