The player from Greece deposited money to qualify for a bonus of 50 free spins but only received the deposit with no spins credited. She has attempted to contact support via private message for three days without a response, citing the online chat is down.
SupaBet Casino - Player's bonus spins have not been credited.
Amount: ??
SupaBet Casino
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Opened
Current status
Waiting for player to reply
5d 23h 13m 57s
Case summary
yesterday
Public
Public
yesterday
Translation
It had a deposit bonus with a minimum amount of 20 euros, I made a deposit to get the 50 free spins, but only the money came in without the spins. I sent a pm because the online chat is not working for three days now, but no one has answered me for three days, not even by email. They are fooling people with fake ones, completely unreliable casino guys.
Automatic translation:
Public
Public
yesterday
Dear nnswthph7s,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. To better understand your situation, could you please answer a few questions?
- Could you provide a link or a screenshot of the bonus you were trying to claim?
- Have you ensured that all the necessary requirements for receiving this bonus were met?
- Am I correct in understanding that you have not received any response from the casino's customer support regarding your inquiry about the uncredited spins?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
nnswthph7s has 5d 23h 13m 57s to reply
