The player from Germany had €9500 in her account but faced issues withdrawing it due to capped daily withdrawal limits and unanswered requests, which had been pending for 4 days. She considered hiring a lawyer due to the significant amount of money involved. The complaint was rejected as the player did not respond to the Complaints Team's inquiries, which prevented further investigation into the matter.
Wild Tokyo Casino - Player's withdrawal requests are delayed.
Amount: €9,500
Wild Tokyo Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 weeks ago
Public
Public
1 month ago
Translation
I have €9500 in my account and I would like to withdraw it. Unfortunately, withdrawals can only be made in increments of €500, with a maximum of €1500 a day. Requests are supposedly answered within 24-48 hours, but my withdrawal requests have gone unanswered. The requests have been pending for 4 days now. At this rate, I'd be waiting 4 or 5 months for my money.
I'm considering hiring a lawyer on Monday, as it's a significant amount of money. Emails are not getting responses, and the live chat tells me to write an email.
If someone can help me get the money quickly, I am willing to reward them generously, rather than giving the money to a lawyer 🙁
Automatic translation:
Public
Public
1 month ago
Hello Jascho309,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Tokyo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
