Wild Tokyo Casino - Player’s withdrawal has been delayed.

Hello. I have emailed Wildtokyo Casino multiple times but have received no response.

I am reaching out to Wildtokyo to inform them that I have become very sick due to gambling and I want to withdraw my balance. I am experiencing suicidal thoughts and feeling very unwell.

I have now waited a week without receiving any response.

I know they have a monthly withdrawal limit of 10,000 euros and a daily limit of 500 euros.

However, I am in a condition where I cannot log in and withdraw every day because I am afraid of losing all my money, and I have suicidal thoughts due to shame.

I am pleading with you to withdraw my balance so I can move on. Help me.

I have contacted your chat support, but they can't block my account while I withdraw.

Dear Dung34,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Have you requested self-exclusion from the casino?

If so, would you be so kind as to forward me the account closure requests that you sent to the casino?

Could you please share your full communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Thank you very much in advance. 

Best regards, 

Dominika

Hello. I have sent you an email with all the chat messages and emails I have sent to them.

I feel very bad and have suicidal thoughts because of my gambling. I can't control it anymore. I'm afraid of losing it all or committing suicide.

my condition is bad.