Wild Tokyo Casino - Player faces issues with the verification of his account.

good evening and Happy New Year. I will start the text with a huge complaint about this casino which in order to be identified asks for absurd documents come documents no other casino in the world asks for them as far as I know at least and they do not respond to relevant mails if these documents are correct. I sent them the identification documents they are asking for in order to withdraw the money I have requested and I have sent them 3-4 emails from there and then telling me where the details are correct and what else needs to be filled in to identify the account so that it can be withdrawn I still haven't received my money answer and it's been 4-5 days.I believe and like everyone believes and understands that this thing is done on purpose so that I don't try to withdraw my money so that I can be tempted to play as much as we have done it in various such small casinos, I ask through your forum first that they come out the mistakes made by this casino and secondly it only concerns your forum I can't understand with more criteria it is not 8 and a half stars in such small casinos and we enter the process we players who are inspired by your reviews are cooked play in these casinos damn it half the fault is the casino's and the other yours the love and respect i have for the forum i'm telling you just watch the reviews and the stars because they affect a lot of people and this world is losing money!

Dear Champion1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Dear Champion1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.