The player claimed that his withdrawal was rejected and the winnings forfeited. After reviewing the evidence received from the casino representative, it is clear that the player used multiple accounts to play in the casino and violated the casino's terms and conditions. In addition, the player cancelled the disputed pending withdrawal on his own and lost funds by playing games. The complaint was rejected.
Wild Pharao Casino - The player struggles to withdraw.
Amount: €5,000
Wild Pharao Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Wild Pharao Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I deposited normal money at the casino and got a good win and now they don't verify my things and can't withdraw them either, what can I do about it, I want my €5000
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2 years ago
Hello Julian,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Wild Pharao Casino.
Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Translation
Hello, I didn't have a bonus, I deposited normally and that would be my first payout when they finally verify me, it also takes a long time
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2 years ago
Dear Julian,
Could you please advise since when is the verification ongoing? Are they still communicating with you?
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2 years ago
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Hello, I have now been accepted and now I'm still waiting for the payout for so long
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2 years ago
Hello Julian,
If you are verified, I believe it is only a matter of time before the money would arrive. I would now recommend to wait at least a weak. Let us know if any update happens.
Regards,
Nick
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2 years ago
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Yes, it can't be that I have to wait so long for my money!
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2 years ago
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Hello, I would ask you to bring the wildpharao page to the discussion because it is no longer about €5,000 but about €12,000
and my withdrawal is not approved or transferred!!
please urgent help
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2 years ago
Dear Julian,
Could you please advise why is it suddenly €12000? Did you cancel your previous withdrawal and played with it?
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2 years ago
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I have been waiting for a payout of €1000 since February 17th, 2022, nothing changes and I can only pay out further once a payout has been approved, so I always play with the remaining money and this also increases it, the casino site reacts to any emails and live chat can not be helped .
I have written with streamers who advertise the site but also unsuccessfully because they do not help me either, I have written with the support helper on Discord who tells me I am at the top of the payout list which was probably also a lie since that was also about it's been a week!!
i feel cheated and i need your help i would also give money if i get help here to get my full profit !!
please help quickly
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2 years ago
Translation
And no, of course I didn't cancel my payout
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2 years ago
Translation
Can you please bring wildpharao casino here as they never reply to emails
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2 years ago
Dear Julian,
Could you please advise if the issue still persists or the money arrived since then? If still not, we will try to intervene.
Regards,
Nick
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2 years ago
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The money is not there yet and has not yet been transferred, it still says "cancel"
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2 years ago
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So I've been waiting 3 weeks and nothing happens!
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2 years ago
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Please add the casino to the discussion !
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2 years ago
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And please don't keep taking 6 days time, please help me!
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2 years ago
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I just logged into my wildpharao account and wanted to see if my payout was processed, which wasn't the case.
I gave up the payout on February 17th, 2022 and waited a long time and today the 1000€ were no longer on my account as a payout but were simply credited back to my account haha waited 1 month and they make it with me so much !!
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2 years ago
Dear Julian,
Thank you for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on and will try to get in touch with the casino.
Wish you best luck in resolving the case.
Regards,
Nick
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2 years ago
Hello, Julian,
I am sorry to hear about your negative experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Wild Pharao Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Wild Pharao Casino Team, could you please state the reason why the player's withdrawal has not been fully processed and when can he expect the payment? Was his account successfully verified?
Thank you in advance for providing the information.
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2 years ago
Translation
This is a scam casino!!!
I logged in there 2 days ago and all my money is just gone!!
my payout was canceled and money is just gone too !!
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2 years ago
We would like to ask Wild Pharao Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Translation
This is a scam casino I logged into my account and all my money was gone!!!
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2 years ago
Dear Julian,
In the meantime, I was provided with some details from the casino's representative.
Can you please log in to your account normally?
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2 years ago
Translation
Yes I can but the problem is that my payout was canceled and then suddenly all my money was gone!!!
I want the money they took from me
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2 years ago
Could you please provide me with your complete transaction history (deposits/withdrawals) and gameplay history from your casino account?
You can send the data to my email address (branislav.b@casino.guru).
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2 years ago
Hello Julian,
Thank you for contacting us. I checked your account and can see you have multiple accounts. Unfortunately as per our Terms and Conditions we only allow one account per player/ip/household. This information you can obtain from the link below in paragraph 2.2 & 2.2.1 and I quote "You are only allowed to have one Account on this Website. If You have more than one account, You must immediately inform us." https://wildpharao.com/terms-and-conditions/
Please feel free to contact us on LiveChat or our Support email.
Your,
Wildpharao support team
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2 years ago
Translation
I only have 1 account what are you lying about, you are a scam casino!!!
you made all my money disappear and paid me nothing !!!
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2 years ago
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Oh you don't help either !! For over a month they've just been writing around stupidly here
I don't get any more money
CHEATERS CASINO, will now take legal action, or rather my lawyer is already working on it 🙂
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2 years ago
Hello, Julian,
Are you able to provide me with the necessary documents I requested in my previous post or not?
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2 years ago
Dear Julian,
After gathering all the necessary information we are rejecting this complaint as unjustified.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that the casino is regulated by.
Thank you very much, Wild Pharao Casino Team, for providing information and for your cooperation.
Best regards,
Branislav, Casino.Guru
