The player from Germany requested a withdrawal 2 weeks ago prior to submitting this complaint. It has not been processed yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
Wild Pharao Casino - Player's withdrawal has been delayed.
Black points: 59
Amount: €650
Wild Pharao Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I sent a payment of €650 in processing on July 1st, 2022, this was processed in the evening, on Thursday I asked how long it would take for the payment to be made, they told me that they didn't know it could be delayed with the kyc, but in the If I understood it correctly, the terms and conditions say that it can only be delayed if I want to cancel the payment and then a check can be carried out, which is why I want to cancel it. But since I didn't have the idea or asked that I wanted to cancel it, but logically wanted to pay it off, I only got a short sorry couldn't help, they were only live support, on Monday I called again with the question and it came exactly the same answer as if it were an automatic answer in the system. And today I wrote to them again and she then told Anne in English that I should be patient and blah blah blah, I hope you can help me and ask there and possibly put pressure on them to pay out the money, because I have no conditions violated and played quite regularly and made the wager.
Kind regards
Marian P***
Edited by a Casino Guru admin
Automatic translation:
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2 years ago
Dear Pape1992,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?
Do I understand correctly that you have accumulated your winnings with a bonus?
Lastly, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
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2 years ago
Translation
I received a deposit bonus, 200% and then I made the wager and the €650 is now the one I want to withdraw.
Yes, I paid out almost €3500 at the end of last year.
the KYC verification was successful. Since the profile also says that my profile is verified.
Kind regards
Marian P***
Edited by a Casino Guru admin
Automatic translation:
Public
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2 years ago
Dear Pape1992,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of Wild Pharao Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Wild Pharao Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
