Wild.io Casino - Player's deposit was lost.

I made a BNB deposit to this casino. The transaction was confirmed in the blockchain. However they didn’t credit my account. After days of investigation, their tech team replied to me that the deposit was lost as the memo inserted was incorrect. However I didn’t write any memo in the transaction. To my surprise, their financial department then replied that the deposit was lost due to the absence of a memo or destination tag within the transaction information. I don’t know which department is telling the truth. It was not a lot of money involved, but I seriously doubt their technical expertise and professionalism.

I made deposits to this casino with BTC and USDT before, and there were no problems. My take is that they probably haven’t fully tested all supported cryptoes, and lost my deposit. Be careful when making deposits to this casino.

Dear harry2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Were there any instructions in the cashier section or elsewhere, stating a valid memo is required for the transaction to be successful? Did you ask the casino for compensation for the lost deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

I’ve made deposits to this casino before with BTC and USDT, no memo was required, and there was no problem.

This time I made the deposit with BNB, the deposit was lost and the casino claims it can’t be recovered.

I checked the casino website and this is the cashier deposit window:

The transaction tag is displayed under the deposit address. Did you scan the transaction via QR code or did you enter the address manually, to your knowledge? I'll await your reply.

Dear harry2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. The player can reopen this complaint at any time.