The player from Saskatchewan has been unable to verify their account despite submitting all necessary documents for over four months. They request assistance in retrieving their original deposit of 10 dollars as they cannot play on the site.
Wheelz Casino - Player’s deposit has been delayed.
Amount: Can$10
Wheelz Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
3d 14h 43m 23s
Case summary
4 days ago
Public
Public
4 days ago
I deposited 10 dollars on this site and I have been having issues with my verification and I have sent all the necessary documents and they still want more from me and I am starting to get very frustrated with them I have asked for my deposit back because it’s been 4 months and I still can’t play the site or get my deposit back so I would like help getting my 10
dollars back please I would appreciate it
Public
Public
4 days ago
Hello Jamesprice29,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wheelz Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Which documents have been already approved and which ones not?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
