Wheelz Casino - Player’s deposit has been delayed.

I deposited 10 dollars on this site and I have been having issues with my verification and I have sent all the necessary documents and they still want more from me and I am starting to get very frustrated with them I have asked for my deposit back because it’s been 4 months and I still can’t play the site or get my deposit back so I would like help getting my 10

dollars back please I would appreciate it

Hello Jamesprice29,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wheelz Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It was in may they want documentation from third party and duplicate documents already sent and verified and I’ve spoken to their live chat agents but still no verification fulfilled it’s quite frustrating

At this point I just want my deposit back

Hello Jamesprice29,

Please forward all the communication between you and the casino regarding the verification process to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

Dear Jamesprice29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have sent many verifications to them they want 3rd party verification now and bank deposits from 6 months ago I can’t find that I found all

of it except one piece of information that is impossible to find because it’s gigadat e-transfer on a day that was a lot of deposits for same amount see it’s duplicate info they want

Dear Jamesprice29,

Could you please clarify how there could be an issue locating a single deposit from the specified date? Wouldn’t the receiver's name be visible, allowing it to be filtered accordingly?

I look forward to your response.

Best regards,

Nick

It’s because of a 3rd person deposit but I’ve sent all my own verification documents so I’m not sure why a third party would even be an issue

Dear Jamesprice29,

Can you please explain what do you mean by a 3rd party deposit? Do I understand it correctly that somebody else has deposited into your casino account?

Awaiting your response.

Regards,

Nick

Dear Jamesprice29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.