The player from Saskatchewan has been unable to verify their account despite submitting all necessary documents for over four months. They request assistance in retrieving their original deposit of 10 dollars as they cannot play on the site.
I deposited 10 dollars on this site and I have been having issues with my verification and I have sent all the necessary documents and they still want more from me and I am starting to get very frustrated with them I have asked for my deposit back because it’s been 4 months and I still can’t play the site or get my deposit back so I would like help getting my 10
dollars back please I would appreciate it
Hello Jamesprice29,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wheelz Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick
It was in may they want documentation from third party and duplicate documents already sent and verified and I’ve spoken to their live chat agents but still no verification fulfilled it’s quite frustrating
Hello Jamesprice29,
Please forward all the communication between you and the casino regarding the verification process to nikolas.b@casino.guru for further review.
Looking forward to hearing from you.
Regards,
Nick