HomeComplaintsWheelz Casino - Player’s deposit has been delayed.

Wheelz Casino - Player’s deposit has been delayed.

Amount: Can$10

Wheelz Casino
Safety Index:High
Submitted: 01 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

2d 13h 36m 40s

Case summary

4 days ago

The player from Saskatchewan has been unable to verify their account despite submitting all necessary documents for over four months. They request assistance in retrieving their original deposit of 10 dollars as they cannot play on the site.

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2 weeks ago

I deposited 10 dollars on this site and I have been having issues with my verification and I have sent all the necessary documents and they still want more from me and I am starting to get very frustrated with them I have asked for my deposit back because it’s been 4 months and I still can’t play the site or get my deposit back so I would like help getting my 10

dollars back please I would appreciate it

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2 weeks ago

Hello Jamesprice29,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wheelz Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when exactly is the verification process ongoing?
  • Which documents have been already approved and which ones not?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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2 weeks ago

It was in may they want documentation from third party and duplicate documents already sent and verified and I’ve spoken to their live chat agents but still no verification fulfilled it’s quite frustrating

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2 weeks ago

At this point I just want my deposit back

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2 weeks ago

Hello Jamesprice29,

Please forward all the communication between you and the casino regarding the verification process to nikolas.b@casino.guru for further review.

Looking forward to hearing from you.

Regards,

Nick

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1 week ago

Dear Jamesprice29,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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