Weiss Casino - Player’s winnings are withheld.

I bet and won. Before that I also played casino games. I played for many times the amount I paid, but they don't want to pay.

Dear albertadrian920524,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Weiss Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you deposited yesterday 28/10/2023 in the casino?
• How much did you deposit and how much was the amount of total bets (sports and casino) you made since then?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I deposited about 251 Trx, made these two bets, and also played casino for about the same amount.

Did the casino specify how much wagering is needed in order to process a withdrawal?

Have you deposited prior to October 20th in the casino, please?

Dear albertadrian920524,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Greetings!

As the official representative of WEISS, we have duly acknowledged the issue at hand and aim to provide a comprehensive explanation regarding the situation. Specifically, in this instance, it has come to our attention that the user was required to adjust the x1 wager, resulting in the cancellation of the withdrawal request.

We understand the inconvenience this might have caused, and we assure you that our team is actively working to streamline our processes and ensure better clarity in our guidelines to prevent such occurrences in the future.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.