The player from Sweden had requested a withdrawal of 71 euros at Wagerinox on April 5, 2024, but the payment was still pending despite his account having been verified. He had communicated with the casino's chat service, who advised him to contact the payout department, but no progress had been made in over two weeks. The Complaints Team had been unable to resolve the issue due to the casino's history of non-responsiveness and had marked the complaint as unresolved. They had advised the player to avoid this casino in the future. Despite the lack of a satisfactory resolution, the unresolved status had negatively impacted the casino's overall rating.
Wagerinox Casino - Player's withdrawal is delayed at Wagerinox.
Black points: 20
Amount: 800 kr
Wagerinox Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Wagerinox Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
Public
Public
7 months ago
Translation
I made a withdrawal of 71 euros at Wagerinox after wagering the bonus and all documents are ready for verification, but the payment has not yet been processed.
I made the withdrawal on April 5, 2024 and it's still pending.
Automatic translation:
Public
Public
7 months ago
Hello unabletoeattherice,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wagerinox Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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7 months ago
Translation
it is verified.
talked to the chat they said to talk to the department that concerns payout it's been over 2 weeks nothing happened
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Public
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7 months ago
Translation
see many dissatisfied people who have been cheated on wagerinox that it can even fail, think all game providers payment options have an obligation to compensate these players who have been cheated, play casino today = wild west
all methods are allowed and those who want to play seriously such as playngo, pragmatic etc. should replace the players. it is too easy to open a casino with honest game providers. they should also have a responsibility!
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Public
Public
6 months ago
Dear unabletoeattherice,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wagerinox Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
