The player from Ireland had experienced difficulties accessing the Wagerinox website as it appeared to have blocked her or removed the site. She had previously verified her account by email. Despite our team's efforts to reach out to Wagerinox Casino for clarification and resolution, there had been no response from the casino's side. Consequently, we had marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We had advised the player to contact the Curaçao Interactive Licensing (CIL) authority, as Wagerinox Casino should have held a license from them, and submit a complaint. We also recommended the player to check reviews and only play in licensed and well-rated casinos in the future.
Wagerinox Casino - Player's access to wagerinox site blocked.
Black points: 99
Amount: €340
Wagerinox Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
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4 months ago
Thank you lynnyau145 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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4 months ago
Hello lynnyau145 ,
I'm Michal and I have taken over your complaint. I have reviewed this case and I will contact the casino to shed more light on this matter.
We would like to invite Wagerinox Casino to join the conversation.
Dear Wagerinox Casino,
Can you please provide more information on why the player's withdrawal was still not processed? If the information can't be shared publicly, please forward it to me at michal.k@casino.guru
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3 months ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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3 months ago
Dear lynnyau145 ,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Although it looks like Wagerinox Casino should hold a Curaçao Interactive Licensing (CIL) license, we were not able to confirm its validity, but if you want you can contact the Curaçao Interactive Licensing (CIL) authority(info@curacaolicensing.com or helpdesk@curacaolicensing.com) and submit a complaint to them. It's not the best licensing authority but it might have more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion. I can only recommend checking the reviews of each casino before you sign up and only playing in licensed and good-rated casinos to avoid disappointments like this in the future.
Best regards,
Michal
Casino Guru
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