Vulkan.bet Casino - The player's account got blocked.

Good day.

As a result of my Vulkan Vegas account being blocked and I'm trying to get it back, I made an account at this casino.

VULKAN.BET

I made a small deposit, withdrew and a withdrawal to see how long it took and if it was reliable, the withdrawal arrived in a few days, perfect, I deposited 100,000 Ars. I was playing for a few days, I signed up for a tournament, I was in a good position until yesterday , I just want to enter to play and I see that my account has been blocked..

At the time of the blockade, I had 180,000 ars in the WIN account PLAYING AND DEPOSITING WITHOUT BONUS!

Although the account was not yet verified, he had already sent all the documents.

In the support they do not give an answer, I was waiting for a while and nothing ..

Hello nicooretamozoo2017,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly did you register into the casino? Did you claim any bonus in the casino? Did you play casino games or sports betting? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello how are you, good day!

I registered in the casino on January 25 of this year

Claim active bonus YES, in fact at the time of the blockage it had 280,000 of which 100,000 were bonuses.

Just play in the casino, NO sports betting.

Yesterday they blocked me and I tried to chat with the people from the casino, after not knowing why they blocked me for 45 minutes they gave me an answer, they told me that it was suspended on suspicion of money laundering...

But the account was 1 week old, I had only made 2 deposits, how did they get such a deduction?

Good morning, as if by magic my account has been unlocked 😕

They can close "Momentarily"

Regards!

Hello nicooretamozoo2017,

The account had previously been blocked on suspicion of fraudulent activity. After re-examining the situation, a decision was made to unblock the account for further verification.

You can also play on our website and the wagering period of the bonus has been extended by the time during which the account was blocked.

Thank you for your cooperation!

Best Regards,

Vulkan.bet

Good morning dear.

Thank you very much for unlocking my account.

I will proceed to withdraw my money, I don't want to risk getting blocked and losing everything.

As I have seen here, in the complaints, there are many Argentine players who are being blocked from the casino, including this one, and with several cases where they could not withdraw their money, in fact I have an open claim in the casino that I play forever and we still haven't reached a solution.

Thank you for your quick action!

nicooretamozoo2017,

We love Argentina and its wonderful people (by the way, congratulations on winning the World Cup, you deserve it), but unfortunately there are cases of violations of the site's rules among players, which cause them to be subject to the restrictions set out in the site rules. I should point out that not a single player has been blocked for no reason, and all the few cases of mistaken blocking by site staff have been resolved. At the moment there is only one complaint open on this site from a player from Argentina - yours.

In order for us to make sure that the site rules have not been broken and to complete verification and withdrawal, you need to provide the following photos/screenshots in your personal account: 

1) A picture of you holding your identity document (unfolded) and a piece of paper with your account email and today's date written on it in the person's possession.

2) A screenshot of your personal account page astropay_one_touch (on the full website) showing your full name, account holder details and wallet status.

Best wishes,

Vulkan.bet

Hello nicooretamozoo2017,

Thank you for the photos you provided, but you really do not need to attach personal information in this chat. 

The account has been verified and withdrawal requests have been confirmed.

Thank you for your cooperation!

Best Regards,

Vulkan.bet

Hello nicooretamozoo2017,

To assure you, your personal information is visible only by casino.guru and the casino so they are safe here. Also I'm glad to hear that your account is verified and the withdrawal processed. Please let us know once the money hits your account so we can close the complaint accordingly.

Regards

Okay great.

As soon as I arrive I give notice!

Hello good.

The withdrawals were canceled and the balance returned to the account.

Dear Vulkan.Bet Casino,

Can you please clarify why was the player's withdrawal canceled again?

Good day.

Today the payments arrived, I calculate in full.

Thank you!

Dear Nick

Please do let us know if we can be of any help with this case.

Thank you!

Thank you nicooretamozoo2017 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick