The player from Schleswig-Holstein has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Vulkan.bet Casino - Player’s winnings haven’t been received yet.
Amount: €800
Vulkan.bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Won 800 euros and requested two payouts on 03/20/2023, because this casino only allows you to make 400 euros per payout.
Played here a little longer and never had any problems with the payout always arriving the next day.
Nothing has come this time, and one of the payments was simply canceled without anyone contacting us. Wrote Suport to them questions the finance department I should report later and questions. Done done nothing processed and it was canceled due to a technical error so questionable. The support said he had the information because of a technical error, I should make a new request. (The other request of 400 was not canceled) but 1 already?! Well I wrote to the support and asked again today. He told me there was no information why one of the payouts was canceled. Hm funny a colleague from the support knows something but the other one has no access and doesn't know? So everything is very strange, you keep getting the same copy and paste answers.
Very disappointing has always worked otherwise.
I thank you in advance.
LG Daniel B***
b***@gmx.de
Edited by a Casino Guru admin
Automatic translation:
Public
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1 year ago
Dear Danielbak65,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Very happy 🙂
4e6cb4d2-3591-4108-803f-d89d0bc44eaf which was canceled for "technical reasons".
1.cd20fab2-8ee3-4622-992c-88382d7e6fdf
2.57c36055-36ea-4c15-9215-f469a5d7e53b
Automatic translation:
Public
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1 year ago
Hello,
So, cd20fab2-8ee3-4622-992c-88382d7e6fdf - was successfully finished.
57c36055-36ea-4c15-9215-f469a5d7e53b - is being processed.
Best regards
Public
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1 year ago
Translation
57c36055-36ea-4c15-9215-f469a5d7e53b
The deadline is long gone.
(5 bank working days)
Automatic translation:
Public
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1 year ago
Translation
First the first payout was cancelled.
That means waiting extra days.
Made new wait 5 working days I was always told by the support. Today is the 6th day nothing happened Support gives this answer "delay". So excuse as an excuse waiting now almost 14 days. I was told to get an answer tomorrow but the finance department is not working on the weekend. So a lie and kidding. Each support says something different and there are only excuses and even lies.
This is exactly how they violate their own terms and conditions. " Withdrawal amounts between $301 and $1,500 will be transferred to the customer's account within 5 days of the date of request, excluding weekends and holidays"
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