VooZaZa Casino - Player fails to reach customer support.

Depost 20€ all good also bonus good but cant play 1 game the say i need to deposit with 89€ in my account im try to reach theme but no respons i try 3 mail no respons and the site is also not good wasted money?

Dear thestars113,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Has your Casino account been successfully verified in the past?
• Have you been advised why you need to place another deposit?
• Is your account currently accessible?
• If there is any relevant communication between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The problem is can only 10 games from the 3000 games whate the have and cash out no respons Just wasted my money

Here proof

No games nothing

Cant play nothing want my money back

Hi thestars113,

• Could you please advise if your account was successfully verified already?
• Do I understand correctly that you didn't complete the bonus wagering as the majority of the games are unavailable?

Thank you.

Cant play thats All Never mind the May ceep the money

Hi thestars113,

I understand that you placed a deposit and activated a bonus.

• Could you please advise how much is your active balance now?

Thank you.

88.96€

Never mind case slosed

Still not clear here whate Wright

To get my money i deposit more and still dont work

Hi thestars113,

I'm sorry but I don't understand how is the forwarded communication from Sunrise Casino related to this case about VooZaza Casino.

• Could you please elaborate?

Thank you.

Never mind its ok 👌

Thank you, thestars113, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear thestars113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.