The player from Greece faces withdrawal issues after being downgraded from VIP status, which reduced their withdrawal limit from 800€ to 500€. Despite having a balance of 10,000€ and three pending withdrawals, no withdrawals have been processed since the status change, leading to concerns about unreasonable delays.
Spinanga Casino - Player’s withdrawals are delayed after account downgrade.
Amount: €12,100
Spinanga Casino
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Case opened
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Case summary
2 days ago
Public
Public
2 days ago
Translation
After securing a significant win at the casino, I attempted to withdraw my funds. A few days later, my account was downgraded from VIP status, resulting in a lower withdrawal limit (now 500 instead of 800). Additionally, while the initial withdrawals were processed without significant delay, none have been completed since I lost my VIP status. My account balance is 10,000 aside from 3 pending withdrawals, and how long do I have to wait? If this delay continues, it seems like it will take at least two months to receive all my money. Isn't this unreasonable?
Automatic translation:
Public
Public
2 days ago
Dear jimkoostopoulos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
When did you request the withdrawals?
Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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