The player from United Kingdom is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
I joined and played in this casino, unfortunately I got carried away and lost a large amount of money on here.
i feel like the casino didn’t ever really give me a fair chance to win at any point, I was always losing, win rate was dreadful! They just took and took, very poor casino with very low chance of winning or even breaking even in my opinion.
Dear Robin,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela