Virgin Games Casino - Casino suspends account, delaying Player's withdrawal request.

Hi I deposited more than i win after i withdraw £3k they have been suspended my account they ask for evidence i send all evidence and its been 5 weeks no response from them no email nothing always im going on chat to ask them any updates always telling there is no update and no timescale for the withdrawal there was no issue when i deposited lost of time when i withdraw they closed my account and its been 1 months i cant get my withdrawal

Hello Ayten97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Virgin Games Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi they asked from me picture with me passport and signed paper with date on holding next to me and bank statements for deposits sent all evidence all the time im asking them they telling me there iss no update

Hello Ayten97,

Can you please forward the communication between you and the casino regarding this issue to nikolas.b@casino.guru?

Yes I will