ViperSpin Casino - Player’s withdrawal requests have been cancelled.

Hello there my name is Jovan Smil****, my user name on Viperspin is jova***@outlook.com. I have started playing on Viper spin just a bit over a year now and overall experience for me personally hasent been bad until today. After 33k deposited by me in just a bit over a year and consistant weekly deposits and no withdrawls for over 6 months I finally after depositing hit a big win. From 180 deposite i managed to make about 10k, now with my limit a week being only 4200. Check out this what they did to me. So they have a rule where if you end up winning big and end up reaching weekly limit you have to wait till 7 full days to be able to request a withdrawal. (Talking in Australian time) So on Tuesday last week 19th of 12 2023 at 19:19:00 I made a withdrawal of 2500,than I ended up winning more and i made another withdrawal request on Wednesday mornig 20th of 12 2023, which combined now had a maximum value of 4200 a week i can take out leaving my balance still on over 5k at this stage after performing withdrawals. Thursday around 2pm I had money in my Australian bank account not 2 separate transaction but one transaction of 4200. So now this week I waited for Tuesday on 21:33:11 26th of 12 2023amount 2500 and than I waited for Wednesday 05:56:35 on 27th of 12 2023, which if anybody normal with human sense can calcuate that i have made sure to wait 7 days between the withdrawals, so than I wake up morning today WEDNESDAY in australia right now as i am typing this is 3:28 pm and LAST WEEK at this time my withdrawals have already been done and I was paid, by tomorrow THURSDAY 2pm here in Australia which is in about 23HOURS from me typing this which is when I LAST WEEK AT THIS TIME ALREADY HAD THE MONEY PAID IN MY BANK ACCOUNT , BUT THIS TIME THEY CANCELLED MY WITHDRAWING REQUESTS AFTER I HAVE SPOKEN TO ONLINE SUPPORT MAKING SURE I WAS ABLE TO PERFORM THE REQUEST, ONCE HE CHECKED IT AND CONFIRMED SINCE I LIVE IN AUSTRALIA FOR ME TO MAKE WITHDRAWALS ONLINE STUFF HAS TO CHANGE MY LOCATION WHICH IS WHAT HE DID. THAN I WENT TO EMAILS AND EMAILED SUPPORT ASKING THEM TO PLEASE PROCESS MY REQUEST SO THAT I CAN RECIEVE MONEY IN TIME FOR NEW YEARS WHEN I GET TO HAVE MY DAUGHTER SINCE 5 MONTHS AGO CAUSE I HAD WORK INJURY. THEY WENT AND CANCELLED MY REQUEST CLAIMING I EXCEEDED WEEKLY LIMITS WHICH IS ABSOLUTE LIE. I DO HAVE SCREENSHOTS OF EVERYTHING NOW THEY ARE TRYING TO SAY I AM ABLE TO MAKE WITHDRAWAL ON 29UTC TIME WHICH HAS GOT NOTHING TO DO WITH ME WHEN I SENT THEM A SCREENSHOT OF ME RECIVING FUNDS ON 21ST OF DECEMBER AUSTRALIAN TIME LAST WEEK. SO WHT THEY ARE DOING IS THEY ARE MAKING YOU STRESS AND WORRY AND ANGRY SO THAT YOU KEEP GAMBLING AS YOU NEED TO GO THRU WITHDRAWING PROCESS AGAIN BUT NOW THEY ARE TELLING ME TO WAIT FOR OVER 8 DAYS SINCE 29UTC IN AUSTRALIA IS 30. AS SOON AS I GET MY FUNDS IF I DO END UP GETTING THEM THEY ARE LOOSING A REGULAR CUSTOMER AND I AM GONNA TAKE MY BUSSINESS ELSE WERE. AND THE LEVEL OF RUDNESS THEY DISPLAY WHEN WRONG AND IN NEED OF MAKING THINGS RIGHT IS ABSOLUTELY RIDICOLUS. MY HISTORY FOR ACC IS DEPOSITS: 33.593 AND CASH OUT IS : 18.300 AND I FINALLY GET A GOOD RUN AND THIS "ONLINE CASINO" DOESNT WANT TO PAY ME OR GETS TO MAKE RULES DEPENDING ON WHAT SUITS THEM. PLEASE POST THIS AS I AM AN ACTIVE STREAMER ON KICK AND I WONT STOP JUST ON HERE IF I DONT HEAR BACK FROM THEM. THANK YOU

Hello Ogserbian,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ViperSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that every casino has withdrawal limits either daily weekly or monthly and the player has to respect it and the casino is not responsible for any loss if there any delay occurs. We also recommend to always wait at least 14 days for any withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

I have had an account with Viperspin for a bit over a year I am sure, not sure exactly month and date but i know i made the account around november last year. And ever since the start of gambling i have had my account verified since i had knowladge about online gambling and is something i took interest in. So i know if i win and i havent been verified its gonna cause extra headache for me to get the money so i have been verified before even making first deposite.

I know how online casino works so I am aware of all ups and downs of taking any bonuses and depending on what i want to do that day on stream determines if i take any bonuses or not, this time however it was all raw balance i deposited 180 and ended up running it to 12k all together.

they are not responding to my emails there is person going on around here from viperspin saying that i am able to request a withdrawal and it will be processed right away, but as you can see its 3:11 am Thursday in Australia and atm both of my requests are stil not even processed yet and last week by 2pm today I had the money inside my bank account.

They told me 7 days between withdrawal requests with limit of4200 a week, which is exactly what i have done and been screwed up by them.

SO YESTERDAY ON WEDNESDAY MORNING 8:59 AFTER POSTING ON HERE THAT I CAN MAKE A REQUEST AND THAT IT WIL BE PROCESSED ASAP I DID JUST AS THEY ASKED AND AT 9AM THEY HAD IT PROCESSED, HOW I KNOW THIS? THE CANCEL BUTTON DISSAPEARS ON MY END AND THATS HOW I KNOW I WILL GET FUNDS WITHIN 24 HOURS. HOWEVER AS YOU CAN CLEARLY SEE THEY HAVE GONE AHEAD AND AGAIN CANCELLED MY REWUESTS MAKING IT IMPOSSIBLE FOR ME TO RECIEVE ANY FUNDS BEFORE WEDNESDAY NEXT WEEK. I LOGGED IN THIS MORNING TO CHECK THE STATUS OF IT AND OF COURSE IT WAS PUT BACK INTO MY ACCOUNT WWITH NO REASON FOR IT TO GET CANCELLED, NOW THEY KNOW I WONT BE ABLE TO GET THE MONEY TILL MID NEXT WEEK . SO YOU TELL ME WHO IS MAKING DRAMA AND NOISES FOR NO REASON, AND WHO IS BEING MELODRAMATIC AS THEY ARE SAYING.

BY THE WAY WHEN I CHECK WHY WERE THEY REJECTED IT SAYS CHECK THE DATA AND TRY AGAIN, WHICH IS NO SENSE AT ALL ESPECIALY IF IT WAS ALREADY PAIDOUT TO ME EARLIER.

SO PLEASE HELP ME GET TO BOTTOM OF THIS AND GET MY FUNDS PAID OUT TO ME AND I WILL CLOSE OFF MY ACCOUNT WITH THEM RIGHT AWAY

Hi Jovan and Nick.

Jovan, you have continued to just spam utter crap around Guru and basically just posting whatever you wish wherever.

We have explained everything to you previously, and you have always been paid your withdrawals in two years.

But quite frankly now I’ve had enough, after this balance has been paid out you will be permanently banned from Viper Spin.

Its clear you’re an unreasonable person, delusional and a pathological liar even though you are a regular player you’re abuse towards my support team won’t be tolerated any further.

Nick, I’m happy to submit all emails to and from Jovan, he’s honestly unreasonable at this stage and there is no point in us engaging with him directly until he’s willing to calm down and have a adult conversation.

The capitals, the spam, calling our staff "cunts, fuck wits, retarded" is just pushing too many boundaries Im afraid. Claiming that he is one of Australia’s largest streamers yet he has zero viewers and so on is quite odd and I’m genuinely concerned for his mental well being.

We are not holding any funds, we have a 7 day pay limit and all kyc must be correct.

Can someone explain to me what is going on here?? They are trying to fraud me of my winnings they are being disrespectful to me all over the place and I have a big manager sending me email of appologies.

So what is the outcome than? What is the final call ?

My support team are literally saying your post code is wrong.. What don’t you understand? We had to edit it because you can’t seem to understand something so simple.

In what regard is this support member being disrespectful Jovan?

Please understand I’m the highest manager on the casino. As mentioned you are permanently banned after this balance. I really don’t have the energy to deal with your nonsense 50x times weekly asking for bonuses because you’re some large streamer, and all the other nonsense you message.

This way we both get what we want, I’ve been extremely patient the past two years but honestly speaking I’ve never had such an annoying player in any field of iGaming I’ve managed in 12 years.

Tomorrow I will post the screenshots of the abuse, drama and utter nonsense we deal with from you weekly.

I genuinely wish you all of the best after this is concluded, please seek some sort of help.

As i have explained to you numerous of times I have withdrawn 4200 last week with absolutely yhe same settings and details as i did this week and every other time i had to withdraw. So I am having hard time understanding why have the settings changed over last 7 days ? Did post code decide to make it self 7 less and went from 2174 to 2170 I dont know but what i know is that i havent changed a single thing from first time I withdrew until last time, and all of them worked fine but this one, so now they are permenantly banning me with 4200 in my account and 200 in bonus balance telling me how i have abused them, and disrespected them,Absolutely not true I know how online casino works and I am a streamer not biggest but i put the most hours in. Asking for bonuses is not an abuse. But I am glad this has reached the highest people and I will get it sorted and paid out, its just that my kid will have to wait fir extra 3 days to see me instead.

I dont know what gives you right to tell me that i need help after your team has made a mistake and not me.

but glad high ups are showing their attitude towards players.

And just to be on the same page as the person from email,as you are permenantly baning me i wont be able to check the progress of my request and if you again cancel it and it goes back to my playing account how can i rais a concer about it when i am not able to log in and check?

The mistake is your post code is incorrect and accounting have picked it up. Rather then argue with me, or my team all you needed to do was fix it then your withdrawal could be accepted but you choose to make 7 new posts just going on, and on, and on.

So I took the action and explained to accounting we would edit it for you seeing as you can’t understand simple things, and told them to also accept your withdrawal so we could then close your account down.

You were always getting paid out Jovan, as you have always done in two years. Please stop playing the pity me party because nothing you say makes sense or adds up. But I’ll summarise it quickly for you in dot points so you understand.

1. You were over the weekly withdrawal limit. Regardless of what you think, you’re wrong and we can submit accounting slips.
2. I decided to allow this withdrawal to be processed early as you kept saying you need to see your kid and emailing us 50x times per day so I bent the rules for you.
3. Accounting rejected your withdrawal as your post code is incorrect.
4. You will receive your funds, followed by a permanent account closure (and of your duplicates which we have also picked up) but I will still allow you to be paid out.

And what is this all about I have someone appologising to me and another one abusing me telling me i need help. Gurucasino can you see what an actual abuse means???

Because my staff as usual Jovan go above and beyond for our players, however you’re dealing with myself here and a support staff there.

I’ve summarised this case, nothing further will be actioned.

Hi Nick,

We have processed Jovans withdrawal, which we we happy to provide any evidence of.

And as for the above reasons his account is now permanently closed.

Kind regards

So the point here is for me to get paid, and as you are compleatly ignoring what i say i will say it again, I have never changed any postcodes from first request to withdrawn till last, so postcode being wrong after i just got paid out 4200 7 days ago by doing exactly the same thing as this time just last week postcode wasnt wrong and this week it was but I didnt change anything.

I cant check the progress of my withdrwal that you are banning me so can you tell me when will it be paid out to me? and when will it be processed as the ASAP term for you guys doesnt really mean what it means to me, so can you elaborate when will it be processed on your end in a way where if i could log in and check i would be able to see the cancel button gone?

Also I would like to adress the duplicate account issue as I have previously disccussed this and I have advised support to cancel any accounts that were made with my name but were not the one I was consistantly using, so if you made decision to permenantly ban me why would I be a low scum of a person and make duplicate account to play on your site after this abuse I am going thru? I am not scammer or liar I am a streamer and I was asking for bonuses but it was all asked for once i would loose my own money deposite. Sometimes I will admit I was asking for more but I was just asking it was up to them to make decision. 38k inside online casino in about 1 year and 2 months is great amount of money I spent on you guys and now that i finally got something I have to go thru all this to just get paid.

Also I have been paid on 21 st of december at 2pm which was last week thursday 2pm so this week thursday 2pm anything past that is 7days after, we are in 11:39 pm thursday rught now and apperantly i dont even qualify to make request they are doing me favours here.

This is ridicilous I just want my payment and to make sure its been paid out to me I can gamble anyweere I want online, why would you guys closing my account effect me in any way apart of the progression part as I was 7/8 levels in and I had bonus given to me for 77 AUD that I had wager on but I ran the balance up to 197 I believe, so wht happens to that?

I give up, sorry Jovan this is really just going in circles. I feel like I’m talking to a wall.

Your level up funds are void, they’re casino funds and as mentioned your account is banned.

I couldn’t care where you play, I genuinely feel sorry for any casino or support management.

All the best

Roman.

You are giving up ? All I asked was how can I keep an eye out for my withdrawal when my account is banned, but it was processed yesterday too and declined right after it, so you saying its been processed now on here does that mean you people have made the payment towards me already or its just in the list or the ASAP list ?

Kind Regards,

Jovan S*****

You’ve posted over 48 comments today, from forum posts, to emails, to this.

And you also know how withdrawals are processed and their timings.

1-10 days for bank.

1-2 days for payid or crypto.

It will be processed when accounting get time and you’ll receive it within 10 days as usual, and let’s be real Jovan it never takes that long. Nick will leave this complaint open for you, but now I have nothing further to say to you.

It never takes that long you are right but today is friday, tomorrow and sunday dont count monday is public holidays, so I wont get the money till wednesday. Now I am saying when you process the payment if I had ability to log in and look into my history I would be bale to see cancel button next to it, but I can log in and I cant check so I am asking has it been processed to that point yet? Has the funds been paid out to me ? So i know what I am to do next, thats all I am asking you to respond to for past 4 messages, maybe if i wasnt getting ignored I wouldnt have to type this much?

You think I want to do this? Have you read first sentence of the complain where I said I havent had bad experience with you people up until now, and its just getting worse and worse. All I ever wanted was to make sure I get my money in time for me to spoil my daughter and since she is coming sunday till moday and I was able to perform requests on wednesday afternoon, I should of already been paid out, on top of that I was already processed yesteday once and had that gone thru i would of gotten my money today by end of the banking hours but now with you cancelling it again and making the whole process happen again and telling me you have closed my account off I cant check nothing but go off what you are typing here and I dont believe anything after the whole experience.

So for last time, has the funds been paid out to me where If i had acess to my account I wouldnt be able to cancell the request ?

Kind Regards,

Jovan S*****

I’ve already explained it to you, accounting will process your withdrawal as soon as they can,

for the fifth time regardless of your previous withdrawals today our accounting team picked up on your incorrect post code. I’m really not sure how you’re not understanding this, however again we corrected it for you.

Your withdrawal will arrive within 10 business days, we have zero control over public holidays we are not a bank. You should also not rely on gambling winnings to provide for your daughter, this is the stages of becoming a problem gambler.

No worries have it your way...

Have a great life dealing with people, I wish you nothing but the best, I just dont understand the point of deleting my account when they payment hasent actually been made towards my bank, you telling me accounting will process it as soon as they can why cant they do it or why hasent it been done with all this attention on my account ?

And also biggest manager saying it will get done asap but than someone will get it done as soon as they CAN is two different things.

My daughter is well taken care for but i had work injury and I havent seen her for 5 months and I promised her anything for the time being with me, also I am not an idiot to depend on your money to have my daughter but to waste 4200 without having to think about it is yet another thing that you dont seem to understand.

If I had a problem I wouldnt be showing my audiance the point of gambling and making sure that once getting lucky and winning big the best possible move is to take the funds out and reset again, not get into the stage where you have large balance and make stupid decisons. So yeah I dont have a problem with gambling but rather with casino that tries so hard not to pay the winners.

Also again I will say it because you dont seem to understand for 6th time I havent changed postcode once I want to take money out I have to message the online support and ask them to change my location so that i can perform a withdrawal, once support lets me know i am back to australia I turn my vpn off and I go to perform withdrawal I select bank transfer and all i need to do is put the amount that I want to take out as the informations havebeen all the same since I made the account and got verified. So why do you keep going on and on about the post code when I never did anything different than every other time that I wanted to take money out.

We pay everyone Jovan, that’s why we have a 8.1/10 rating and have maintained it for two years.

Your postcode doesn’t match what your license says.

You also have no audience.. We’ve looked at your kick stream, you have literally zero viewers.

You’ve also always been paid out, stop lying. I’m uploading every single discussion tomorrow so people can truely understand the drama we have with you then it will become very clear that you live in some type of fantasy universe.

Because your lies aren’t fair to us as a casino, we will set it straight within 24 hours you’ve got to say your side and we shall show ours.

This all I have to say to your last message

Kick.com/ogserbian

Everyone can check me out and see my zero viewers and no active people. Also this is 2 months into streaming and I have a discord grouop with 76 members and I have a giveaway running for when I recieve these funds for my viewers and there is already 22 participants and I only opened it on my last stream. So i dont know what are you trying to do here, but playing with someones winnings and doing what you are doing to me is absolutely unacceptable. I ask if my payment has been paid out and they threaten me with last message, CAN you answer me is my withdrawal gonna be done or you people gonna play around with me especially now that I cant log in and see whats going on with it.

Now you’re advertising your stream on Guru? 🤦‍♂️ oh wow.

We aren’t threatening you, you’re the one who threatens my staff. I’ll provide proof to that shortly though because you’re honestly delusional.

Also 76 in a discord for two months is very bad. Anytime you messaged us wanting "sponsorship" (which we don’t do) you had 1 viewer. Please understand your streams are going nowhere and are not beneficial to a casino whatsoever as previously explained then you demanded a bonus saying your viewers wanted to see you spin more blah blah.

To finalise, your funds will be received within 1-10 business days. Nothing further can be done on my behalf, and you won’t be unbanned we really don’t want you as a player on our casino.

I will now begin to add the abuse so public can see what you are truely like to my staff, and 99.9% of it is on your own fault

Additionally, which it is quite sad we use our main email support@viperspin.com to assist players with anything that is sophisticated. However previously you called one of our live chat agents a retard and it is very well known Viper Spin assists not just players that have disabilities but also so does two of our live chat agents as we want to give them a better quality of life and believe everyone should have a fair chance.

Unfortunately Rebecca had to go home early that day as she was very upset by your comment. How would you honestly like it Jovan if this was your daughter?

You have literally had the most simple issues with every part of this, you were over a weekly withdrawal limit, you had the wrong post code, you are wrong. Even till now once I’ve already sorted your issue, you’re STILL emailing the casino, live chat abusing my staff and carrying on.

Ive honestly never seen someone so selfish or self-centred. You can see my previous replies to anyone on Guru never have I had to engage so heavily to shut someone down as you.

This entire time rather than argue with myself or my team, all you had to do was correct what you incorrectly put and there was no troubles. You’ve always been paid out promptly from our casino and you were over the weekly withdrawal limit. As that has been explained to you on three different occasions, regardless of what you think you are wrong.

Your post code was also entered wrong originally (from you) then as the laws of caurcoa become stronger our accountants do deeper checks now which is required by our gambling license. Then we asked you to edit it, instead you went around posting 20+ drama filled messages, lying saying you’re not over a limit so on. When all you really needed to do was correct your post code.

I give up with you, and will no longer be engaging it is clear you just want to fight and cause drama. Viper Spin is an extremely large casino and 99% of our players are more than satisfied it’s a shame you couldn’t be!

Take care

If I was able to log in I would be able to see a cancel button next to my withdrawal, since you permanently banned me and I have no access to the account to check it my self and only point of contact are you here, I will put it in simple question, if I was able to log in and look into my withdrawals would the cancel button still be there next to this withdrawal that I am waiting on?

simple question man, all i want is my money you can post whole conversation I did nothing bad, I was a little extra from time to time but I did give you guys 38k i just a bit over a year, so If asking for extra is a sin so be it.

Also they are being extremly rude towards me over email as I am telling them every previous bank international transfer that i done on my online account once they process it I get it within next 24 hours, now being end of the week and having to wait for weekend and monday is public holidays and right now they keep saying to me its been processed and I cant check it my self as i dont have access to the account anymore, so you cant win here with them.

Also I will adress the issue with me using bad language and it was only done and used once you people tried to make me not get my winnings, you can go on and on about postcode as I previously explained I done nothing different to everyother time but input the amount i wanted to take out. Now they are saying how I got someone feeling bad which wasnt my intention but regarding that email, they keep tellling me that my next date available for me to withdraw money was 29th UTC which is 9 days after I gotten paid by them cause i got paid on 21st. So they tried to tell me that i dont even have a right to perform a withdrawal until 9 days later after they have told you on here I was eligable to make the request and it will be done asap, I didnt input any informations different than last week, if rules changed in past 7 days and you decided to do in dept investigation thats not on me I got paid with those same details every other time.

And all the bad emails that you can post about me using bad language is from this withdrawal that you people are trying to scam me of winning. Why not upload to them a full converastion from the start so they can make decision, not post 2 out of 1000 emails where I used bad words towards stuff once they tried so hard to not pay me out my winings.

I will use this space to appologise to Rebecca as I didnt have no bad intentions towards any one personally but I was getting ripped off and with the way they were responding to me I had to take it else wereee, Gurucasino if you guys need the whole conversation between us so you can see what kind of person I am I am more than happy to provide EVERYTHING not just what suits me, thank you.

I just want to know if the payment has been made, not that I will get it within 1-10 bussines days, because I only need to wait 24 hours once cancel button disappears , thats all I want to know, Thank you

I’ve explained to you it has been made……. You will receive it between 1-10 business days. I’ve explained this multiple times.

No problem, are we able to see the confirmation of the payment made towards me for the 4200 amount that was made by you people yesterday? Since I have no access to the account anymore I am no longer able to check if you people have cancelled it again , and I am not getting response on email and all you people keep saying is to wait for my funds for up to 10 bussines days but never before I had to wait for more than 24 hours, so I suspect you people havent even made the payment yet but since I am unable to check are you able to provide the proof here please?

kind regards.

Kind regards GuruCasino Stuff, as I mentioned in previous comment I have no access to the account anymore due to being permanently banned from ViperSpin which is all fine, but as we can see this Viper Spin representative have said that they have processed my payment and went ahead and closed off my account and I am unable to check anything my self also have been ignored compleatly by them here and on emails once asking for the proof of the payment made to me on 28th December 23:41 as thats wwhen they made a comment here saying its been done and they closed my account.

Now nobody is answering to me they said they are happy to provide the proof for the withdrawal but didnt provide anything when asked by me, so I am starting to get a little bit suspicious that they are lying to me and are trying to drag it out and not pay me, now if someone is claiming they have processed my payment why is it an hard task to email me confirmation of the payment but all i been getting is silent treatment.

Is anyone from Guru Casino able to request those proofs as they are not responding to me but telling me to let them know if i dont get my payment within 10 working bussines days but in the past everytime they processed the payment on their end I would get the money within 24 hours, so I am being very upset with an idea that they are just playing around with my head and there was no payment made to me yet, otherways why not send me the proof if asking?

Thank you.

I just want to let everyone know that I have recieved my funds today by the casino there for I am happy with final decission as I would of done it my self right after getting the money.

I will leave the comment and complain as it is very valid and all is shown with proof so I am not lying about anything I said. thanks to gurucasino stuff on help too, and happy new year to everybody...

Dear Ogserbian,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru