The player from Germany whose account was suddenly closed after changing the verified email address. Despite being confirmed successful, the casino closed the account and he has not received his winnings of 530 euros. We rejected the complaint because the player didn't respond to our messages and questions.
Viggoslots Casino - Player’s account closed after changing email, winnings confiscated.
Amount: €530
Viggoslots Casino
Safety Index:Above averageSafety Index
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6.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I won 530 euros there. I had verified myself and it was also confirmed. I had to change my email address since no emails were being received with the .com ENDING. After the email address was successfully changed, as was confirmed to me, my account was suddenly closed forever. There is no response in the chat either. I never received the 530 euros. This is fraudulent behavior by this casino.
Automatic translation:
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1 year ago
Dear jrewing,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear jrewing,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
