Videoslots Casino - Player's withdrawal has been delayed.

Good Evening i get problem with videoslots after i win and wanted to withdraw the amount and then it starts,first of course different verifications and then me speak to them if there is something about problem then let me know so we can fix it so easy possible can be, instead i did not hear anything after this first contact about verifications, nothing from support or there internal group who they say working on the case , this is 3,5 month ago and stilm same answer when i call, mail or what same, we can not do anything more then wait for the team ro be finished and then you be the first to know, that is their standard answer, and i had a coiple of flips not help , be nice not help, and now last time for a couplenof days ago i thought to inform them first, i go na speak all kver social media , friends,fa enook wverywere i can speak that bideoslot is only and for sureni ly scammers , mot care anything and it is like it is the personals money , when i try to have an conversation with them about this then they not interested anymore. I dont know what and how for sure to do but i know that i never gonna let them keep this or something and i gonna go true every channel there is and take them down, and that people gonna know that they are very bad and scammers and not care you as a customer only as an idiot with money and when money finish then nothing.

It is very i terestung that when you loose nobody gonna ask for verification or were the miney come from or nothing about everything but if tou have the luck to win or have money back then be like the third worldwar and they have very rude language and show that they not are interested to help you or make the problems cleared so could move on but no, when you very sometime a win then they take away the joy or happines you felt when it happened.

kind Regards

Kittiya ****

Dear nokke.naka,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Videoslots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account is still accessible to you?  
• Could you please list which documents you already provided to the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Could you please share the recent communication you had with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear nokke.naka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.