VeryWell Casino - Player’s struggling to withdraw her winnings.

They say I have to open a new card.

Have checked with my bank and they see no errors.

I could deposit with my card but not withdraw.

Has also sent in all documents

Dear Annika,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I could deposit money with my Mastercard but then they asked me to add new cards to be able to pay out and I do not have that.

If I can deposit into the account with my card, should I be able to withdraw to the same card?

Not necessarily.

Could you please confirm that your account has been fully verified? Have you been offered any specific alternative payment method to place a minimum deposit and withdraw your funds? Looking forward to hearing from you.

Mail and phone numbers are verified all documents are submitted

Now they ask me to open an account in perfect money then they asked me to try again to withdraw even it was rejected.

Have now made a new attempt with my Mastercard and sent in even more documents

Thank you, Annika, for your reply. Do I understand correctly that you’ve been advised to withdraw your winnings through Perfect Money account, but this alternative payment method needs to be verified first? Is that the reason why you submitted more documents? Looking forward to hearing from you. 

I got bored of all the new explanations from them because when I sent in everything they asked for, the withdrawal was still not approved .. then they would have other documents the same procedure again and sent in other new documents on the same show again the payment was rejected .. I thought try to deposit a little so I get extra free spins that were promised for a deposit of at least 13 euros ... but pull on pulleys then suddenly my deposit was not approved .. so was even without the free spins that were promised when I opened the account .. so after 5 rejected payments and now also refused to deposit money (13 euros) I chose to play the 140 euros I had in the account

And then I will NEVER play with them again and hope that others do not have to be part of the same thing.

Also called them and was really angry about how badly everything was handled and asked to know exactly what the problem was when I sent in everything they asked for .. told her that I talked could contact them so I got the answer while I waited in phone and only got the answer that they did not get in touch with the payout department nibgen but she could email them so I would get an answer via email within 48 hours .. but ask that they call me I said and then she answered they NEVER call anyone but you get one mail ...

Talk about having a bad attitude and poor service .. it also says on the page that they are always available .. can say they are not either.

Hope not too many people experience the same thing as me.

Once again, I’m sorry to hear about your negative experience. Since you have played your winnings, I’m afraid, there is not much we can do for you. 

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.