The player from the US is not able to withdraw her winnings. The complaint was rejected because the player didn't respond to our messages and questions.
Vegas Rush Casino - Player's struggling to withdraw her winnings.
Amount: $100
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Every time I try to withdraw, they just cancel my request. No explanation given. When I hit up customer service, they just tell me they can't see my details because I'm not a depositor. Well there's no way I will deposit to them with this treatment. So I guess they got what they wanted. Weed out hesitant spenders. Pay out nothing.
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1 year ago
Dear dven1017,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear dven1017,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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1 year ago
We’ve reopened this complaint at the request of dven1017.
Have you accumulated your winnings with or without an active bonus? Have you tried requesting a withdrawal via alternative payment methods?
