Vegas Rush Casino - Player’s struggling to withdraw their winnings.

I so unhappy this casino is ridiculous I been a valid customer and online gamer for years now this by far tops all involved with the lack of customer service and clearly the issues with withdrawal !! Not only have I already had a few withdrawal and verified for me to be waiting on latest withdrawal over a month now ? The fact I have been denied or something that my husband payment I used had to be deducted from my withdrawal even after valid payment information allowing such card to be used I have done in the past with this casino !! I then get told that it’s approved by being sent out for the last week now?! I get a offer and a call from whom ever they are saying I can offer you 500 lije a type of negotiation with my use of husband card on deposits? Wow!! Then it’s the next issue I havec2007 in balance I cannot withdrawal payment till this clears and it’s also only for 500 says I can only withdraw 5*the deposit payment which is freakin insane one reason is I never take bonus payment ever and the deposit was 50 and I got yet another offer saying I can only get 500 bucks off a legit win for the money I get to only win 5 times a amount!!!!!! Omg someone help me before I explode on the phone I have even been verified and I lady had a withdrawl of 2000 let’s say few months ago and it came out fast to bitcoin wallet and I assure you I didn’t add 200 bucks to be able to withdrawl it at 2000 one needs to have deposited 200 correct? They seem to be able to withdrawl or make customers happy when they are ready it’s not fair not really right they should be ashamed of themselves and I want the money for both as I legitimately have win the money no bonus no reason to deny me of my money!!

Dear Debra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your maximum withdrawal amount has been capped? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Dear Debra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from the player:

"Still waiting on 1000 withdrawl now they don’t want to pay say instead 550 offered I within second one 1850 says now again am only ever getting 550 due to deposit was 5 x pay for 50 deposit payment! Ridiculous I don’t take bonus or promo but as soon as I deposit I will automatically only get ever 5 times the amount of the deposit which is not what I want they change rules by the day or by how much money they willing to cover"

Could you please forward any relevant communication to petronela.k@casino.guru? 

Dear Debra,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case again because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.