The player from Serbia is struggling to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Vegas Rush Casino - Player has not received his winnings.
Amount: 10,000 din
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Dear nenkov2004,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate?
Do you have a withdrawal request that has been pending for too long? Or did the casino confiscate your winning?
Have you tried contacting the casino regarding this situation?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
They confiscated the profit of 100 dollars and did not pay, they are very rude and nowhere does it say that we are forbidden in their rules. They need to be closed.
Automatic translation:
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2 years ago
Thank you for your reply, nenkov2004. Do I understand correctly that you have received any explanation from the casino regarding this situation?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.
