HomeComplaintsVegas Rush Casino - Player has not received his winnings.

Vegas Rush Casino - Player has not received his winnings.

Amount: 10,000 din

Vegas Rush Casino
Safety Index:Low
Submitted: 23 Jun 2022 | Case closed : 12 Jul 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Serbia is struggling to withdraw his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

They didn't pay the money.

Automatic translation:
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1 year ago

Dear nenkov2004,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

Do you have a withdrawal request that has been pending for too long? Or did the casino confiscate your winning?

Have you tried contacting the casino regarding this situation?

Looking forward to hearing from you.

Best regards,

Kristina

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1 year ago
Translation

They confiscated the profit of 100 dollars and did not pay, they are very rude and nowhere does it say that we are forbidden in their rules. They need to be closed.

Automatic translation:
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1 year ago

Thank you for your reply, nenkov2004. Do I understand correctly that you have received any explanation from the casino regarding this situation?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

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1 year ago

Dear nenkov2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

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1 year ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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