Vegas Crest Casino - Player is complaining about software malfunction.

I noticed their featured slot safari Sam was not paying out as it describes in the pay table. I was hitting the bonus and it wasn’t activating. I took pictures and screen shots as proof. Wrote multiple help tickets with all the proof and nothing. No answers no response. Told to wait.  Been a week now and they closed all the help tickets. still have the game up and are ripping people off. I have deposited  thousands of dollars and get no customer support. Betting $4.50 a spin those bonus rounds could be very favorable for the player.  They don’t care. They don’t respond. They do nothing and still have the game up ripping other players off.  

Hello Mark.

We are very sorry to hear about your troubles. Could you please send us your screenshots and explain to us more clearly where the problem is? What did they write to you when they closed the tickets?

I sent them all the screen Shots. Then they said bonus has to be in consecutive order. but Doesn’t say that anywhere. Says three symbols on payline one in any combination. 

Line 1

Other images it says are to big to attach 

Hello Mark.

Please send them + rest of the evidence to matej@casino.guru, and we will analyse them.

Thanks

Hello Mark.  

Could you please send the rest of the images to matej@casino.guru. We need all the evidence from your side to proceed.

Thanks.

Hello Mark.

I didn't receive anything from you. We really would like to help you, but without your cooperation, I am afraid it wouldn't be possible.

One more time I am adjusting the timer so please write us something.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.