Vbet Casino - Player wasn't credited a tournament prize.

Hello i experiencing so upset and disappointed of how they treat me in this casino they fooling me about the tournament last june that im in the list of the winners they remove the tournament result in my account and they didnt want to give me the tournament result and they keep lie fooling me

Dear Kinitnambewan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please explain how the casino informed you about your placement in the tournament? Was the tournament organized by the casino or a 3rd party game provider?

Could you please explain what were the rules of the tournament you participated in?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They just only said that im not able for the prize as they check im requesting about the image of the result and this is what they said in email..

Any update on this?

Could you please explain in more detail how the tournament worked? How do you earn a rank in this particular tournament? Are there any phases? Do you have access to the rules of the tournament? Do you have any proof regarding your placement in the tournament?

Please share the information here or send it to my email at tomas@casino.guru

I emailed you

Thanks for your message.

Unfortunately without any evidence contradicting what the casino informed you about already or a record of your ranking in the tournament, we are powerless in confronting the casino.

I'm really sorry that we are unable to help you out more.

If you happen to come across any evidence, don't hesitate to contact us and we'll try to help. The complaint will now be rejected.