Uptown Aces Casino - Player’s struggling to withdraw their winnings.

All of them are the same they tell u. That they give i a bonus and that u have a withdrawalable amount then u go to withdraw it. That's when I have a problem cause when I give u my debit card u don't got a problem taking my money I feel like if u stand beside a business such as these crooks called online casino. The online gambling sure sell us on all the bull crap that we read to insure us that are money is safe that we can receive a fast pay out and you don't give no pay out I feel like that your business is a crook

Dear James,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood correctly that you are experiencing difficulties withdrawing winnings as your preferred payment method is not available for withdrawals.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I tried multiple times to cash out and there was an reason behind that benefits them. An also when I asked how come my pay out where short or how come they only gave me three in a row when I clearly had 5. They said they're reviewing them there response was that they weren't on a pay line

u see that one was 4.00 and the other was 0.40

Dear James,

I'm afraid I do not understand. Are you disputing the amount of your winnings?

Why are all my screen shots that I've complained about there all labeled sensitive.i want them to b plublic you know so that the people can get an idea on how the online gambling casino works. You know and I also still waiting on how is it that the casinos can receive our money but think about it how would it feel if your show was on the other foot. If the casino had a hard time receiving money I bet you there wouldn't be any casino left we and it's funny how that when I complained to you or trying to hold u accountable the casino blames any one but there selfs. I know I'm a problem I should have never wasted my money on any of your casinos cause I learned how the casinos work im going to take my screenshot and my deposits and see if the the bbb and the casino regalator thinks bout all my evadince

Your screenshots are marked sensitive as they show your personal information such as last name, card number, address, DOB.

Additionally, I’m sure you understand that I don’t work for Uptown Aces Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. Are you disputing the amount of your winnings?

Dear James,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.