The player from Norway had won money and faced difficulties withdrawing his winnings due to a lack of communication from the casino. After submitting multiple documents as requested, he still received no updates and had been waiting for over a week for information. The Complaints Team informed him that the case was rejected due to the player's lack of response to inquiries, which prevented further investigation or resolution. The team remained available to assist if the player chose to resume communication in the future.
Miki Casino NO - Player’s withdrawal is delayed and unresponsive.
Amount: 23,000 kr
Miki Casino NO
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Miki Casino NO has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
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1 month ago
Won some money on this last thursday. I have since then been trying to make a withdrawal. When I didn’t hear anything, and my money did not come I sent a mail. Never got any answer, so I went on the chat, and they told me they needed more documentation. They needed 2 ID, my paychecks, electricity bills, tax etc. I have now sent in everything they ask for, but still no answer. They dont respond om mails, and have to ask chat. Now they havent got any new information for about a week. I havent given up getting my money yet, but dont seem great at the moment.
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1 month ago
Dear Jib90,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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4 weeks ago
Dear Jib90,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 weeks ago
We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
