Unibet Casino - Player’s winnings have been partially confiscated.

I used my Unibet account under my name (Marcell H***). On 10 May I transferred mostly of my balance from my Unibet account to my bank account (700 000 HUF) and I left approximately 30-40 000 HUF on my account to be able to gamble. On 15 May, after I submitted all the necessary information about my personal identity for authentication, I was informed that I will get only 250 000 HUF (same amount of money I paid in to gamble) and I won't get the rest of if. The referred to a shady reasoning, stating that I violated their policy. This account was under my name, everything on this account belonged to me, so I don't think I violated their policy.

Dear marci1022,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on - slots, live casino, sports betting, etc.?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear marci1022,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Kristina,

Thank you for dealing with my case, of course, I will answer to your questions.

I focused on sports betting (exclusively on table tennis - Czech Liga Pro).

Only 1 time, I accepted a bonus (and lost almost 70 000 HUF trying to fulfill the bonus…) and since then, I have nevet accepted a bonus, cause I did not want to lose more money ( If I remember correctly).

I think, I have answered all of your questions, but if you have any more questions, please dont hesitate to ask them.

Thank you for dealing with my case!

Marci H***

Thank you for your reply, marci1022. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear Kristina!

I am really interested on any type of solutions, thank you!

Marci

I will send you the links via email.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.