The player from Portugal canceled the bonus and his winnings disappeared. The player decided he doesn't want to cooperate with us in resolving this case, therefore we rejected the complaint.
Tusk Casino - Player canceled a bonus.
Amount: €1,900
Tusk Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.8
Tusk Casino has a Safety Index of 3.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Good morning,
At this casino, tusk, I deposited 100 eur + 100 eur, and received 20 percent of the reload bonus twice,
I have already deposited more than 5000 euros in this casino with this bonus, and in small amounts, I never had any problems, but yesterday I was lucky and I had around 1900 euros to receive.
When I went to the cashier to receive the money, via skrill, as I always did, the question from Casino Tusk is always the same --- to receive it you will have to cancel the bonus --- I answered, as always, yes.
THE RESULT OF THIS TIME WAS DIFFERENT, AS THEY DISAPPEARED WITH ALL THE MONEY.
They don’t answer emails, don’t give me the money, don’t justify anything,
I ASK ALL PLAYERS, who like me like this, DO NOT USE THIS CASINO, REPEAT DO NOT USE THIS CASINO,
I have been looking online, this situation is RECURRENT IN THIS CASINO.
Thanks.
Automatic translation:
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3 years ago
Dear Ruiingles,
Thank you very much for submitting your complaint and for sharing your experience. I’m sorry to hear about your problem. Did you manage to finish all the requirements before requesting the withdrawal?
Unfortunately, if you have voluntarily canceled the bonus, you have lost your right to winnings from it and I’m afraid there is nothing more we can do. Thank you in advance for your reply and understanding.
Bets regards,
Kristina
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3 years ago
Translation
Good morning,
Thanks for the answer,
Do you know what this is about? Do you know all the elements? what is your answer based on?
This casino always paid me the prizes under these conditions (small prizes), as they were 1900 euros they took the money, stole the money, I know that these casinos are often associated with criminal entities and loan sharks, apparently, it must be the case,
If you want to make value judgments about my case, at least take the trouble to know all the situations and all the players,
Fortunately, I don’t need money, unfortunately, I’ve come to realize that most of the forums I see, must all be bought by these loan sharks.
Good sales.
Automatic translation:
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3 years ago
Ruiingles, you haven't answered my question about wagering requirements. Did you finish the wagering requirements before cancelling the bonus? Could you please forward me your bonus history?
Additionally, if there is any other important information that would help to support this case, feel free to share it here.
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3 years ago
Translation
Good morning,
Forward your license to operate in Portugal, you work outside the law, steal people and still ask for explanations,
If they are criminals to the point of operating in countries where they cannot, they are also when they keep people's money,
Want the story? my history? if you don’t know my history, how you drew your conclusions,
Don't contact me again, keep on trafficking and stealing.
Automatic translation:
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3 years ago
I’m not sure I understood completely. Casino.Guru is an independent online casino database that acts as a mediator in resolving players’ disputes and we don't need any license to operate. Also, I am not sure how we are stealing, we are here to resolve problems between players and casinos without asking any commission for it.
Since you clearly do not want to cooperate I am forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
