Turbonino Casino - Player’s account has been blocked.

Today i make a deposit of 25€.

I cant set any information to go into my account and play.

Also i cant live chat because i cant login. No bonus claimed never play before.

Help please

Dear Vasthi44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please describe in more detail what is going on? Do you receive any error messages when you try to log in? Did you manage to play with the deposited amount?

Additionally, I would like to point out, that you can contact the live chat without logging in. Just click on the deposit button, and in the pop-up table, you will find a "Chat to us" option. The live chat should be available 24/7.

I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Hi,

I never played with my deposit because i get An error when i login. I first have to set a username and other information, mail adres andso, but that's not working. I chat with the casino and send Them An email with my deposit details. Now i wait for respons.

Regards!

Vasthi44, thank you for your reply. Please keep us updated, so we can proceed with this complaint accordingly.

Well,

I am waiting for the refund they promise me..

So i hope my deposit is back to my bank account this week.

Regards

I not recieved any thing jet.. no mail no refund...

Hi,

I dit not recieved anhything yet. No mail no money..

Can anyone help?

Hello Vasthi44,

Thank you for your updates. I would like to kindly ask you for your patience. Due to the holiday season, it may take more time to receive the transaction. I would recommend waiting for at least one more week. If there is no development in your case, we will intervene. Thank you very much for understanding, and please, let us know if there is anything new.

Hi,

I have the refund back! Bert Nice. One little thing, they not send me any updates orso about it. But its solved.

Regards,

V

Great news, Vasthi44! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.