The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The Complaints Team had clarified that the withdrawal process could take time, especially if KYC verification was pending. After the recommended timeframe passed without payment, the player reported that they had lost their balance, leading to the closure of the complaint as rejected. The team had expressed their willingness to assist with future issues.
Tumblewins Casino - Player’s winnings haven’t been received yet.
Amount: €36
Tumblewins Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Tumblewins Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
I deposited in this casino as it had some good slots but when I tried for withdrawal it is pending for about 24 hrs. now. They do not even have a live support, nor they reply via mail. My 36 euro is literally stuck without any support from the customer. Please help me with this issue
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2 months ago
Dear noobiplez,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
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2 months ago
Dear noobiplez,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 months ago
No, I didn't received any kind of payment from them. In the heat of the situation, I lost all the money so there is no point of withdrawal
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2 months ago
Dear Noobiplez,
As you have already lost your balance, which was the basis of your complaint, we regret to inform you that we can no longer assist you in this matter. We will be closing the complaint as rejected.
Please do not hesitate to contact us if you encounter any issues with online casinos in the future.
Best regards,
Nick
