The player from Angola's account was blocked following a $250 deposit and a single bet. Despite having sent the requested documents over 14 days prior, they remained unverified, and the player continued to receive the same response regarding their account review. After reviewing the situation, the Complaints Team concluded that insufficient insight into the casino's investigation prevented a fair evaluation of the case. Therefore, the complaint was closed without further assistance.
TigerGaming Casino - Player’s account is still under review.
Amount: $950
TigerGaming Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
TigerGaming Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
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1 month ago
I made a deposit of $250 and placed 1 bet. The next day my account was blocked and my documents were requested. I sent all the documents that were requested from me. More than 14 days have passed, but my documents have still not been verified. I always get this response: "Dear Seiri,
Your documents have been received and your account is still under review, we will update you again."
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1 month ago
Dear seiri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which game did you play - slots, live casino, sports betting, etc.?
- Could you please advise which documents you have already provided?
- Have you provided all the required documents as soon as possible and in the correct format?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Dear Kristina,
I made one bet on sports. I provided a passport, a selfie and a bank statement. After the phone call, when I was told to send the documents, I sent them quickly and in the correct format.
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1 month ago
Thank you for your reply, seiri. Unfortunately, if you only placed bets on sports betting and you lost access to your account, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
