HomeComplaintsThis Is Vegas Casino - Player's winnings have been confiscated.

This Is Vegas Casino - Player's winnings have been confiscated.

Amount: $325

This Is Vegas Casino
Safety Index:Very low
Submitted: 11 Sep 2023 | Case closed : 26 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United States is accusing the casino of not honoring payouts. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

This is a scam, they will not honor payouts and will erase half the winnings you have out of my account.

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1 year ago

Dear dixieheadhunter74,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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1 year ago

Dear dixieheadhunter74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

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