The player's account has been blocked permanently for unknown reason. The complaint was closed as resolved as the player got unblocked and received his winnings.
The player's account has been blocked.
Amount: €1,500
Lottoland
Submitted: 04 Sep 2021 | Resolved : 18 Sep 2021
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
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3 years ago
Translation
Hi, I unconsciously deposited money into my player account on June 19, 2021 via my second account that goes through my son, but I have all the powers of attorney. Was complained about by Casino Lottoland, but the account was not blocked, so I was very convinced that I could continue to deposit money in the main account (VISA card and savings bank) until I won something and now wanted to pay out and did not go, documents submitted, no response received Tel . Spoken is in the examination, now the player account is blocked and after a telephone consultation I was informed that my account was blocked forever. I think it's a fraud because I was allowed to continue to deposit nicely and now suddenly saved after winning. I am a serious player and I feel betrayed by Lottoland. I hope you can help me, thank you in advance
Automatic translation:
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3 years ago
Hello Erich36,
Thank you for submitting your complaint, I'm really sorry to hear about your issue with Lottoland Casino. Please allow me to ask you a few more question before we would try to contact the casino.
Do I understand it correctly that you have deposited from two different payment methods into the casino account? Did you verify any of the payment methods in the casino? How much did you deposit with each payment method?
Please also note that depositing from someone else's payment method is strictly againts the casino terms and even if there are some cases where they allow joint accounts or if you have full attorny, there isn't 100% insurece that they will reopen it.
Looking forward to your answer.
Regards,
Nick
Casino.guru
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3 years ago
Translation
Hi, thanks for the answer. So I have my account with the Sparkasse, where I still have a sub-account that runs through my son, but I have all the powers of attorney and can dispose of it at will. So on June 19th, 21st I deposited money into the player account totaling 425 euros, which I only noticed a day later that it was from the wrong account, because a tan is required for me and both accounts are available and the point is still there on the other one. Until the blocking took place, I made further deposits up to 08/22/2021 totaling 892.00 euros. Now after I had won something and I couldn't pay out, I had to submit documents later. Result account has been closed. This week I finally got an email from Lottoland that the 425 euros will be transferred back to the account and the account will be closed forever. But now I think that's ok. but would you not have had to block the account after June 19th and not let me continue to deposit in good faith until I win something and then say that a wrong account was paid in? For me, a decent solution would be if Lottoland still reimburse me the 892 euros (and the 425 you have already written) and then the account can be closed because I am also very disappointed about the treatment for a regular customer. My credit is actually still 1500 euros. Thank you in advance, Guido. THANKS
Automatic translation:
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3 years ago
Translation
Hi, I wanted to inform you that Lottoland has transferred everything to me. I thank you for your efforts and maybe see you next time. Sincerely, Guido
Automatic translation:
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3 years ago
Dear Erich36,
Thank you very much for letting us know that the issue has been resolved, I gladly hear that. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best to help you out.
The complaint will be now closed as resolved.
Regards,
Nick
Casino.guru
