The player from Buenos Aires reports losing a deposit of 10,000 and has sent multiple complaints via email without receiving a response. Despite providing proof of the transaction, the casino only instructs her to wait 7 days for a resolution.
1win Casino - Player's deposit has not been acknowledged.
Amount: $10,000 ARS
1win Casino
Safety Index:Above averageSafety Index
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7.6
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 52m 42s
Case summary
2 hours ago
Public
Public
15 hours ago
Translation
I lost a deposit I made of 10,000. I sent complaints to the email, but they don't respond. In the chat, they just tell me to wait 7 days. I'm not sure how difficult it is to see that I deposited the money and put it in my account. I sent photos of the transaction and still haven't heard anything.
Automatic translation:
Public
Public
12 hours ago
Dear franco0305,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Casino Guru is examining the case
