Rocketpot Casino Review

The player from Sweden had faced a delay in his withdrawal from Rocketpot Casino. His account, which had been active for three weeks and had successfully completed several withdrawals, was suddenly blocked. The remaining withdrawals had been confiscated due to the casino's suspicion of value betting practices. The player had denied any wrongdoing, insisting he had merely been lucky. The casino had offered to return the player's initial deposits totaling around $273 as a compromise. The player had accepted this offer, and the casino had processed the refund. The player had confirmed receipt of the refund, and the complaint had been marked as resolved.

The player from Italy used a 100% deposit bonus on Rocketpot and won 4000 dollars, which increased to 16000 dollars. However, upon attempting to withdraw, he found that his winnings were classified as bonus money and thus subject to a x90 wagering requirement, preventing him from withdrawing. The complaint was closed as the player stopped responding.

The player from California has lost significant amounts of money due to apparent system issues, especially on the game 'Deal or No Deal'. Despite reporting these issues, the casino hasn't acknowledged or addressed their complaint. We closed the complaint becasue the player stopped responding.

The player from Armenia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player complained his withdrawal request via ''email transfer'' kept getting cancelled every couple of days. The casino said they were having issues and stopped replying to the player. There were no more updates since then and the casino never reacted to this complaint.

A player from Germany complained that the casino had denied his winnings due to him being from a restricted country. The player said he'd made sure Germany was not restricted before he registered, and that they updated the terms later. The casino didn't react to this complaint and there were no more updates.

The player from India hits a substantial win (~$1,400) on Rocketpot Casino but faces issues in withdrawal. Despite completing KYC verification and support stating that the player can take out the earnings, the payout is denied and the account is closed. A request for re-verification is made and subsequent documents, including address proof, are not accepted. Player’s complaint has been resolved successfully.

The player from the UK had his winnings confiscated by an online casino, Rocketpot, for allegedly playing from a restricted country. The player had claimed that he wasn't asked to provide his country of residence during registration or depositing funds, this information had only been requested upon withdrawal. He had also argued that the casino was acting selectively, allowing some players to bypass restrictions. The player had submitted a complaint with the Curacao eGaming Licence office and claimed that Rocketpot didn't hold a valid license. The Complaints Team had attempted to mediate between the player and the casino, but after one reply the casino had failed to respond. The player had requested the return of his deposits as a resolution, but the casino hadn't complied. The complaint was eventually closed as 'unresolved' due to the casino's lack of response.

The player from Germany had experienced difficulties withdrawing his winnings from an online casino, claiming that his country had become a restricted jurisdiction. The player had provided all necessary information and screenshots to support his complaint. We had contacted the casino for clarification and had invited them to participate in resolving the issue. Despite several attempts, the casino had failed to respond adequately. The casino briefly reopened the complaint, stating that the player's account had been closed due to a violation of accessing the site from a newly restricted country. We had requested further clarification from the casino, but they ceased communication. Consequently, we closed the complaint as 'unresolved'.

The player from the United Kingdom had his winnings voided due to a country restriction. It came to light that the player had used a VPN in order to be able to register their account. Upon detecting that the player was from a restricted country, the casino acted in accordance with its terms and conditions regarding this matter. Consequently, the complaint was rejected.