The player is a verified German player at Savaspin who requested account closure due to gambling issues and a refund of his winnings. However, he is blocked from logging in, receiving a message that German players are not allowed, and he has not received a response to his requests for assistance.
Savaspin Casino - Player’s account has been closed and funds not refunded.
Amount: €1,000
Savaspin Casino
Safety Index:Fresh casinoSafety Index
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6.8
Savaspin Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 6.8. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 17m 42s
Case summary
8 hours ago
Public
Public
16 hours ago
Hello,
I'm a German Player registrated and verfied at savaspin.
I have gambling issues and i am 100% Blacklisted at this Provider.
My first Email wasn't accepted cause IT was on their Blacklist, so i've used another Email Adress(this one you can See).
Now I have asked for closing my Account cause of gambling issues and to refund my Money.
On the Same time the Login wasn't possible cause i get the information "German Players are Not allowed at Out Website"(Last Site of the Email Traffic)
After i've Seen this i asked the Casino to answer me, but they didn't doing this.
Can you please Help me for an official answer of them and a refund?
If you have any Other Question, please don't hestitate to ask me.
Thank you very much for your Help.
Best regards
Matthias
Public
Public
10 hours ago
Dear betzebub11,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please specify the blacklist? Is it some self-exclusion program?
Do I understand correctly that your Savaspin casino account is closed?
Thank you very much in advance.
Best regards,
Dominika
Casino Guru is examining the case
