Savaspin Casino - Player’s account has been closed and funds not refunded.

Hello,

I'm a German Player registrated and verfied at savaspin.

I have gambling issues and i am 100% Blacklisted at this Provider.

My first Email wasn't accepted cause IT was on their Blacklist, so i've used another Email Adress(this one you can See).

Now I have asked for closing my Account cause of gambling issues and to refund my Money.

On the Same time the Login wasn't possible cause i get the information "German Players are Not allowed at Out Website"(Last Site of the Email Traffic)

After i've Seen this i asked the Casino to answer me, but they didn't doing this.

Can you please Help me for an official answer of them and a refund?

If you have any Other Question, please don't hestitate to ask me.

Thank you very much for your Help.

Best regards

Matthias

Dear betzebub11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please specify the blacklist? Is it some self-exclusion program?

Do I understand correctly that your Savaspin Casino account is closed? 

Thank you very much in advance. 

Best regards, 

Dominika

Hello Dominika,

Thanks for your fast reply.

Blacklist:

I started the Registration with another Email Adress(my normal one) and IT wasn't possible, cause there was the message "you are on the Blacklist".

With the named Email Adress it was possible with using the Same User Data (i've got the Same residence since 6 years).

I am blocked cause of gambling issues at this Provider.

I can't send you a Screenshot of this "Blacklist" Message, cause i get this "German Players are Not allowed" Message, i have Attached.

Yes, my Account is blocked now and i don't have Access.

Thank you very much.

Best regards

Matthias

Dear betzebub11, could you please specify the local self-exclusion systems the casino mentioned?

Could you let me know if you previously requested a self-exclusion from Savaspin Casino?

Hi Dominika,

I can't sorry, but i will try to explain it:

I was blocked cause of gambling issues of this Provider(Curacao) at Other Websites.

When i startet the Registration with another Email Adress (i normally use) i get the message: you are on the Blacklist.

Then i used exactly the Same Data with another Email adress.

Now i didn't have the possibilty to send you a Screenshot of it, cause "German Players are blocked" as you can see with the Screenshot.

Please Help me that savaspin can answer Here 🙁

Thank you

Best regards

Matthias

Dear betzebub11, I have checked the T&Cs and this is what I found:

Self-exclusion shall be applied if the user has applied to the relevant regulator with a request for self-exclusion and Savaspin has received from them a corresponding list of self-excluded players.

The casino operates with a license issued by Curaçao Interactive Licensing. So far, there is no way to exclude yourself from all Curaçao online casinos at once, but it is stipulated that every operator must offer players the ability to exclude themselves for a minimum of 6 months. However, you must self-exclude at each casino individually. Therefore, an email regarding self-exclusion from a sister casino would not be sufficient. You may reopen this complaint at any time if you find sufficient evidence regarding the blacklist.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.