Player is experiencing problems with a game.

I’ve been playing for a while with this game and a thing of it is that they unauthorized charges on my account the game is totally factor in route then leave me constantly lose all my chip dropped out of my account and they’ve been Louis check putting up on when anything in this game and I would like some kind of help

Dear Lisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, it seems that this is a mobile casino and we don't deal with complaints about this type of casino. It is impossible for us to add such establishments to our database and get in touch with them.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Kristina

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.