Instant Casino - Player’s withdrawals are delayed.

Hi,

I have two withdrawals 'initiated' but not processed. One being 120.25 and the other being 120.00. one if them being now 48 hours. Site suggests instant withdrawals. Also the feature with gives an update on withdrawals has been taken off and their live chat is no longer working. Sent an complaint email but nothing has been said

Dear shabanarashid85,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!

Still waiting on a withdrawal. The casino seems to take off the feature of seeing the process of withdrawal. The cancel withdrawal feature is no longer there and now all I seem to get is withdrawal initiated. The live chat doesn't work either. I have sent them two emails with no response.

Dear shabanarashid85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.