HomeComplaintsPlayer is experiencing an undefined problem.

Player is experiencing an undefined problem.

Amount: ??

aner ikke, hvad de forskellige casinoer tilbyder som startsaldo
Submitted: 17 May 2021 | Case closed : 01 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Denmark complains about an uncertain issue. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

The starting balance is WAY too small. You get nowhere with only 5,000 units (kroner or dollars or euros)

Automatic translation:
Public
Public
3 years ago

Dear Leon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and the name, ideally the URL of the casino. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
3 years ago

Dear Leon,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


Public
Public
3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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