The player from Greece requests to withdraw funds of 1500 euros and 2500 euros made on December 4 and December 7, 2024, respectively, but has not seen any progress after one month. Despite contacting the casino, the player continues to receive the same response regarding processing by the financial department.
Nummus Casino - Player’s withdrawals are delayed.
Amount: €4,000
Nummus Casino
Safety Index:Fresh casinoSafety Index
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7.3
Nummus Casino is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.3. Explore this casino’s Safety Index
Case opened
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Waiting for Casino Guru to reply
6d 14h 53m 33s
Case summary
9 hours ago
Public
Public
17 hours ago
Good evening, in the past I have made a total of three withdrawals which took from three days to ten, but this time I have made two more withdrawals on 04/12/2024 1500 euros and 07/12/2024 2500 euros and they still have no progress in their withdrawal. every time I talk to them they give me the same excuse that their financial department is processing it. I will send you all our chats as well as photos from my account
Public
Public
11 hours ago
Dear joker126,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
