Player is experiencing an undefined problem.

Payment through upi 5000 and 12000

Dear Mohammad,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and the name, ideally the URL of the casino. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mohammad,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I'm really sorry but I still don't understand what the issue is and which casino it is related to.

Kindly help me I will be grateful to you

https://itc7777.com/register/19151

https://itc7777.com/register/19151

This is the web link

Did you deposit money on this website?

Do I understand correctly that your complaint has been resolved? https://complaintroom.in/gengishkhan63-okhdfcbank-payment-given-fraudsters-c6756

You have deposited money into a mobile online casino, correct? Unfortunately, it is impossible for us to contact such establishments. Additionally, it seems as your complaint has been resolved already https://complaintroom.in/gengishkhan63-okhdfcbank-payment-given-fraudsters-c6756.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified.

I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

https://itc7777.com/register/19151

As I have explained in my previous comment, unfortunately, we don't deal with mobile casinos. I'm truly sorry but if money has been debited from your bank, the only thing I can suggest is to claim a chargeback https://mychargeback.com/.

I'm sorry I couldn't be of more help. However, please do not hesitate to contact us if you run into any issues with any other online casino in the future. I will reject this complaint now. Thank you for your understanding.