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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Unfortunately, the player has not responded to our messages and questions. Co... 1 year ago
Hello stamps22,I have tried to contact the casino repeatedly but had no succe... 1 year ago
Hello all,Thanks for the explanation to the MyStake Casino team. Dear 434am,P... 1 year ago
Dear sandraereynolds,I'm glad to hear that you managed to withdraw your funds... 1 year ago
Dear TBdiv,I'm glad to hear that you received your refund. I will now mark th... 1 year ago
Hello all,While it is normal for a casino to have a rule stating one account ... 1 year ago
Hello all,Thanks for the detailed explanation to the Cloudbet Casino team.Dea... 1 year ago
Hello Angelescar16,I noticed these might seem like contradictions. The proble... 1 year ago
Thanks, Ismaisma for your comment, and to the BiamoBet Casino team for their ... 1 year ago
Hello Mellenico80,The evidence from the casino shows a breach of max bet on o... 1 year ago
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