The player from Denmark has requested withdrawal a week ago. It has been pending since. We ended up rejecting the complaint because the player stopped responding to our messages and questions.
Explosino Casino - Player’s withdrawal has been delayed.
Amount: €1,200
Explosino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Explosino Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello. Once again I am faced with the dilemma that Explosino is taking its time with the payout on Skrill. I can't understand that it takes a week or more for them to pay off. Other providers pay out within a few hours or within 24 hours. I had hoped that something would have improved since my last complaint, but unfortunately I was wrong
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3 years ago
Dear naummich,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you’ve accumulated your winnings with or without an active bonus? Do I understand correctly that payment is still pending inside your account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Knowing that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello. There are 3 payouts open. No bonus money. I was also confirmed via email that withdrawals via Skrill are accepted. Upon request in the Explosino Chat, I was informed that the payouts will be made in sequence. But I can hardly imagine that so many payouts are open that it takes a week
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3 years ago
Thank you very much, naummich, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
Hello, naummich!
I will take care of your complaint from now on. I would like to invite representatives of
Explosino Casino into this complaint in order to help us resolve the withdrawal issue.
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3 years ago
Translation
No. I don't have. Otherwise Skrill was always used. Are you having problems with Skrill?
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3 years ago
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Actually, I just want to deposit my money and nothing. How long are withdrawals delayed with Skrill. And above all: why? Depositing is also wonderful.
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3 years ago
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I have now paid out part of the sum to a crypto wallet. Then it should be quick now 😎
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3 years ago
That sounds promising naummich! Thank you for letting us know. I will keep this complaint open until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.
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3 years ago
Dear naummich,
The withdrawal request has been processed by the finance department.
Best Regards,
Explosino.
